Q: Where is the theatre located?

A: We are in the Calgary Tower Centre on the main floor across from Vertigo Theatre.

Q: Where can I park, and how much does it cost?

A:The most convenient parking is at the Palliser parkade. It costs $7/hour (Monday to Sunday) and $6 flat rate (Monday to Friday after 6 PM). The theatre is also located close to the C-train station.

Q: Can I bring my own food? Do you sell refreshments at the theatre?

A: Yes, you can bring your own food into the theatre. We also sell refreshments, or you can pre-order a lunch to enjoy during the show! Visit our Food & Drinks page to find out more. 

Q: Are there restrooms at the theatre?

A: There are no washrooms located inside the theatre, but there are some in the Calgary Tower Centre. You will just need to get a key from the theatre's Box Office. 

Q: Is there wheelchair accessible seating?

A: Yes, we do have wheelchair accessible seating. It can be limited depending on the show, so please inform the Box Office when booking your tickets.  

A: Please contact the Box Office prior to booking your tickets and inform them that you are a caregiver/companion to receive the discounted rate. 

Q: I am a caregiver/companion for a patron with a disability or mobility issue. Is there a discount?

Q: Should I purchase tickets in advance?

A: You can purchase tickets at the door if they are available, but we strongly recommend buying them in advance. This can be done by visiting our Tickets page, or by contacting our Box Office at 403-265-4292 x 0 or boxoffice@lunchboxtheatre.com. 

Q: Where should I pick up my tickets?

A: Once you have purchased your tickets they will be held at the box office under the name of the purchaser. You can pick them up during Box Office hours or else right before the show starts.

Q: What is festival seating?

A: Festival seating, also known as rush or general seating, means you are able to sit wherever you would like.  

Q: When will the doors open?

A: Generally, the doors will open 30 minutes prior to showtime. 

Q: If I leave during the show can I come back in?

A: Unfortunately we do not allow re-admittance as it is too disruptive to the performers and the audience.

Q: Will I be allowed into the theatre if I arrive late?

A: Latecomers will be allowed in at the discretion of the Audience Services Manager and will be seated in the latecomers seating.  If you arrive after the latecomers call (show dependent approx. 5-7min after the show starts) you will not be seated and will not be issued a ticket exchange or refund.

A: Yes! As long as we receive 24 hours notice you are able to exchange your tickets to a show of your choosing. *Must be within the current season

Q: As a PlayPass holder, am I able to exchange my tickets?

A: Yes! If you give us 24 hours notice, we can exchange your tickets to any show within the run of the production that the ticket was purchased for. *Please note: Tickets cannot be moved to a different production within the same season unless they were purchased with a PlayPass subscription. 

Q: I do not have a PlayPass, but I need to move my tickets to a different night. Can I do that?